surveys and NPS

Surveys perfectly integrated with Intercom Messenger and Email

Send NPS, CSAT, CES, customer and product surveys via Intercom Messenger and Email. Save responses as Intercom tags, attributes and events
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Ask for customer feedback in Intercom

Leverage all the tools you need to effectively survey your customers in Intercom
  • Enjoy the easy, code-free, one-click integration setup, no developers required
  • Reach customers with Intercom Messenger and Intercom Email surveys
  • Choose from 15 question types, including CSAT, NPS, and CES
  • Identify Intercom contacts without asking for their contact details

Run Intercom Messenger surveys

Run Intercom Messenger surveys that feel native to Intercom and work with all Intercom products
  • Make Intercom Messenger surveys with an intutive survey builder – no coding
  • Send surveys during Intercom conversations and via manual or automated in-app messages
  • Choose from multiple question types, including Net Promoter Score (NPS)
  • Send surveys to the people that matter most based on Intercom segments

Send engaging Intercom Email surveys

Send responsive Intercom Email surveys that customers can answer right from their email
  • Embed surveys into Intercom Emails for completion rates of up to 83%
  • Create Intercom Email surveys with an intuitive survey creator
  • Survey exactly the right customer based on Intercom segments
  • Change colors, add logos and use custom CSS to deliver customized email surveys

Turn customer feedback into action

Update Intercom contacts with survey responses and pull data from Intercom
  • Send survey responses to Intercom contacts as tags, events, and custom attributes
  • Identify who gave you each answer and follow up with customers individually
  • Automatically send customer data from Intercom contacts to Survicate to filter results faster
  • Trigger Intercom campaigns based on survey responses to act on customer feedback

Close the feedback loop inside Intercom

Provide a great customer experience with the powerful Survicate and Intercom integration
  • Automatically open conversations after receiving feedback
  • Trigger automated campaigns to decrease churn, get more reviews, testimonials, and case studies
  • Send CES surveys after onboarding, CSAT surveys after ticket closure, NPS surveys to predict repurchases
  • Monitor and spot trends across the entire customer journey and at all touchpoints

What people say about

Luke photo
“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
Abhishek Patodia
Senior Vice President at CarWale
Karolina photo
"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"
Karolina Olczak
Head of Customer Success at Landingi
One platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension

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along the way

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