surveys and NPS

Send surveys via Zendesk and get responses back to tickets

Run unlimited NPS, CSAT, CES and other surveys via Zendesk Support Suite. Track customer satisfaction in new or existing tickets and make your support shine (not shy).
  • 10-day free trial of paid features
  • Set up in minutes
  • No credit card required
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Measure how helpful you are

Send surveys once you solve a ticket, resolve a chat or finish a talk
  • In seconds, create beautiful NPS, CSAT, and CES surveys or get 125+ new ideas from our template gallery
  • Include surveys into Zendesk automations and triggers
  • Get responses together with customers’ emails, agents and other attributes
  • Analyze results in our build-in analytics and find ways to make your support even better

Automatically update existing tickets

Set up automatic update of your existing tickets once new feedback arrives
  • Choose when to update: upon survey's completion or when a user meets specific conditions
  • Select what field value to update: assignee, group, tags, priority or status
  • Apply multiple conditions: when a client complains - change the ticket’s priority to high + assign it to a leader
  • Add survey responses as private comments, which include a question and a respondent's feedback

Create a new ticket when needed

When feedback requires multiple actions, you may simply want to start a new ticket for it
  • Design a proper ticket template: edit its subject and body
  • Include info about a survey and a respondent: contacts, answers or any other variables
  • Finish up with triggers: Have you just got a 9 in an NPS survey? Then tag the ticket as 'promoter'
  • Enable Slack notifications, send survey results to Hubspot and connect other tools you love

What people say about

Luke photo
“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
Abhishek Patodia
Senior Vice President at CarWale
Karolina photo
"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"
Karolina Olczak
Head of Customer Success at Landingi
One platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension

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We’re here to support you
along the way

  • human live chat support, no bots
  • 97% satisfaction rate
  • 2 minutes first response
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